Shipping & Delivery Policy

1. Warehouse Processing & Dispatch Timelines

Every piece is subjected to hands-on structural inspection, thread trimming, hardware calibration, and protective dust bag enclosure prior to dispatch from our central logistics hub in Mumbai (Mumbai, Maharashtra, India, 400101).

2. Regional Delivery Estimates

Delivery transit begins immediately upon courier pickup. Estimated timelines reflect business days (excluding Sundays and national holidays):

3. Shipping Rates & Complimentary Threshold

For orders below the ₹7,500 threshold, a flat nominal handling and logistics fee of ₹150 is automatically computed at checkout to support premium custom packaging and climate-controlled transit.

4. National Logistics Network & Air Carriers

To maintain zero transit damage, we exclusively contract certified commercial couriers equipped with real-time barcode scanning and tamper-evident transit bags:

• BlueDart Apex: Primary express carrier for metro and major commercial centers.
• Delhivery Surface/Air: Deep-reach domestic routing across 18,000+ Indian postal codes.
• FedEx India & UPS: Expedited express handling for high-tier shipments and prioritized logistics.

5. Real-Time Tracking & Notifications

Once your package is handed over to our logistics partner, an automated dispatch notice containing your carrier name, tracking AWB number, and direct lookup link will be transmitted to your email.

You can also track real-time transit status at any point by visiting our dedicated storefront lookup engine: wearsypher.com/track.

6. Cash on Delivery (COD) Protocol

For orders utilizing Cash on Delivery (COD), our logistics partners adhere to strict security protocols:

• Payment must be tendered in full (via cash currency or dynamic courier UPI QR scan) prior to the physical opening or unboxing of the package.
• Open delivery (inspection prior to payment collection) is strictly disallowed by courier partners for transit security reasons.
• In the event of sizing discrepancies or defects discovered after opening, the standard RMA Return Workflow must be utilized.

7. Delivery Attempts & Return to Origin (RTO)

Our courier partners will make up to three (3) consecutive delivery attempts. On each attempt, the rider will place a telephonic call to the contact number registered on the order.

If delivery fails due to incorrect address, client unavailability, or non-payment of COD sums, the package will be designated as Return to Origin (RTO) and returned to our central warehouse. Re-dispatch of RTO orders requires address verification and may incur a re-shipping fee of ₹200.

8. Address Modifications & Support Inquiries

Need to correct a typo in your street address or postal code? Changes can be made free of charge while your order status is in CONFIRMED or PROCESSING status. Once assigned to SHIPPED status, waybill modifications cannot be guaranteed.