Privacy Policy

1. Data Controller & General Scope

This Privacy Policy outlines how WearSypher / SYPHER ("WearSypher", "SYPHER", "we", "our", or "us"), operating wearsypher.com, a clothing brand for the ones who have their own take, registered in India, collects, utilizes, and secures information obtained through our primary domain wearsypher.com, associated APIs, customer portals, and order fulfillment services.

By accessing our digital storefront, registering an account, or purchasing our products, you acknowledge the terms established in this policy in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), and the Consumer Protection (E-Commerce) Rules, 2020.

2. Information We Collect

We gather only the minimum essential data required to provide precision apparel, execute authorized payments, and coordinate reliable door-to-door courier delivery:

3. How Your Data Is Utilized

Your data is processed strictly under legitimate contractual, operational, and statutory legal grounds:

• Order Execution & Dispatch: Allocating warehouse inventory, tailoring logistics routes, and printing airway bills for our carrier network.
• Customer Communication: Dispatching order confirmations, dispatch tracking links, and RMA status updates through our transactional email gateway (orders@hub.wearsypher.com).
• Returns & Refunds (RMA): Evaluating return requests, scheduling reverse courier pickups, and executing payment reversions via Razorpay or direct bank transfer.
• Security & Bot Mitigation: Verifying genuine human checkout activity to prevent automated scalper bots from exhausting limited-run drops.

4. Payment Gateway & Financial Security

All online card, NetBanking, and UPI transactions are executed via Razorpay Software Private Limited, an RBI-authorized, PCI-DSS Level 1 compliant payment processor. Transmission of sensitive data is encrypted using 256-bit Transport Layer Security (TLS 1.3).

For orders completed using Cash on Delivery (COD), transaction amounts are audited and marked CAPTURED by our courier partner upon physical cash or QR UPI collection at your doorstep.

5. Third-Party Service Providers

We do not sell, rent, lease, or monetize your personal identity to any third-party marketing agency or data broker. Data disclosures are restricted solely to essential operational partners:

• Logistics Partners: BlueDart, Delhivery, FedEx India, and UPS (disclosed: recipient name, address, and contact number for delivery coordination).
• Payment Gateway: Razorpay (disclosed: billing amount, currency, order reference, customer email).
• Email & Communication: ZeptoMail / Production SMTP (disclosed: customer email and order progress alerts).
• Cloud Infrastructure: Secure enterprise database hosting in ISO-certified data centers with automated encrypted backups.

6. Cookies & Client Sessions

WearSypher employs first-party HTTP cookies and local storage tokens (ws_storefront_session and next-auth.session-token) to sustain active shopping bag items, remember customer credentials across browser refreshes, and defend against Cross-Site Request Forgery (CSRF).

For exhaustive details regarding all operational, preference, and analytical cookies, please review our dedicated Cookie Policy.

7. Data Storage & Retention

Customer information is stored in encrypted relational databases. We retain transactional and billing records for a minimum duration of 7 years following the date of purchase to fulfill mandatory legal, financial audit, and Goods and Services Tax (GST) filing obligations under Indian law.

Non-transactional account profile data is retained indefinitely until such time as you request account termination or deletion.

8. Your Rights & Account Deletion

As a registered WearSypher client, you maintain the following rights:

• Right of Access: Review your stored profile details and historic orders anytime via the Customer Portal.
• Right to Rectification: Update obsolete shipping addresses or phone numbers prior to order dispatch.
• Right of Erasure: Request the deletion of your customer account by submitting a verified ticket to support@wearsypher.com. (Note: Statutory tax invoices cannot be deleted).

9. Statutory Grievance Redressal Officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the designated Grievance Officer for WearSypher is detailed below: