Cancellation Policy

1. Pre-Dispatch Cancellation Window

You have the absolute right to cancel any order without financial penalty or cancellation fee as long as the order status remains in one of the following stages:

2. Post-Dispatch Lockdown ("SHIPPED" / "DELIVERED")

If your order has already dispatched, you must allow the courier partner to deliver the package and subsequently initiate an official return via our 7-Day Returns & Refunds Policy.

3. Step-by-Step Cancellation Guide

To cancel an eligible pre-dispatch order:

1. Visit the Customer Portal at wearsypher.com/account/orders.
2. Locate the relevant order number and click to view the order details.
3. If the order is pre-dispatch, click the "Cancel Order" button.
4. Select a cancellation reason (e.g. sizing mistake, duplicate purchase, changed preference) and confirm.
5. Our server will process the cancellation synchronously and dispatch a cancellation confirmation email.

4. Automated Refund Execution

Cancellation triggers automated financial reconciliation in our database:

• Prepaid Orders (Razorpay): If payment was already captured via UPI, credit/debit card, or NetBanking, an automatic refund is immediately dispatched to your issuing bank. Funds reflect in your source account within 5 to 7 business days.
• Cash on Delivery (COD) Orders: Because no payment has been tendered, the order is cancelled with zero pending balance or fees.

5. Instant Inventory & Coupon Code Reinstatement

When an order is successfully cancelled, our backend runs automated restorative transactions:

6. Cancellations Initiated by WearSypher

WearSypher reserves the right to cancel an order prior to dispatch under exceptional circumstances:

• Failure of the transaction to satisfy anti-fraud screening or 3D-Secure protocols.
• Unavailability of the purchased item discovered during final warehouse pre-flight inspection.
• Destination shipping address deemed unreachable or unserviceable by all contracted express couriers.
• Orders detected as utilizing automated purchasing bots or unauthorized commercial scraping scripts.

In all merchant-initiated cancellation events, a 100% full refund is immediately credited to the original payment source.