1. Sizing & Fit Adjustments (7-Day Window)
We offer direct size-for-size exchanges within seven (7) calendar days from the timestamp of confirmed delivery.
Exchanges are permitted exclusively for identical products in an alternate size (e.g. Medium to Large 240 GSM Oversized T-Shirt), subject to real-time warehouse inventory availability. Exchanging for a completely different design silhouette is processed as a standard return followed by a new order.
2. Defective or Damaged In Transit
In the rare event that your product arrives with a manufacturing irregularity, uneven dye batch, structural seam flaw, or transit carton damage, notify us within 48 hours of delivery. We will prioritize an expedited replacement at zero cost to you.
3. Step-by-Step Exchange Workflow
Submit Exchange Request
Contact our concierge at support@wearsypher.com or initiate an exchange ticket via the Customer Portal citing your Order ID and desired replacement size.
Variant Stock Hold
Our operations team places a temporary 5-day stock reservation on the requested replacement size so it is not acquired by another client during transit.
Doorstep Reverse Pickup
Our express courier collects the original unworn piece (with tags and dust bag intact) directly from your doorstep.
Expedited Dispatch
Following rapid warehouse intake inspection, your reserved replacement is dispatched immediately with Priority Air shipping.
4. Out-of-Stock Replacement Protocol
Because WearSypher releases are strictly limited in volume, certain sizes may exhaust rapidly. If your desired exchange size is depleted:
- Option A (Full Refund): We will process a 100% monetary refund to your original payment method.
- Option B (Instant Store Credit): Receive digital store credit with an additional 5% loyalty bonus applicable to any future drop release.
5. Exchange Logistics & Reverse Pickup
Your first sizing exchange for any eligible order item is 100% complimentary. WearSypher absorbs both the reverse pickup courier fee and the onward dispatch freight charges across all serviceable Indian pincodes.
6. Policy Limits & Multi-Exchanges
To preserve warehouse inventory integrity, we permit one (1) complimentary exchange per purchased item. If a secondary size adjustment is requested for the same product, the customer may be billed an administrative handling and shipping charge of ₹300.
WearSypher
Mumbai, Maharashtra, India, 400101