1. Official Channels & Concierge Hours
Our dedicated customer support team operates from our headquarters in Mumbai, Maharashtra. We are available through the following official channels:
Excluding recognized Indian national public holidays.
2. Response & Resolution Service Level Agreements (SLAs)
We hold our support operations to strict turnaround standards:
| Inquiry Category | Initial Response Target | Full Resolution Target |
|---|---|---|
| Pre-Dispatch Address Modification | Within 4 Hours | Same business day prior to courier pickup |
| Sizing Exchange or Return Request (RMA) | Within 12 Hours | Pickup scheduled within 24–48 hours |
| Failed Payment / Transaction Dispute | Within 12 Hours | Reconciliation within 48–72 hours via Razorpay |
| Manufacturing Defect or Transit Damage | Within 24 Hours | Complimentary replacement dispatched upon verification |
3. Submit an Inquiry Directly to Concierge
Fill in the details below to transmit a high-priority ticket directly into our customer service queue:
4. Support Escalation Matrix
General support desk (support@wearsypher.com). Resolves standard address modifications, sizing guidance, and RMA booking within 24 hours.
Escalations regarding lost-in-transit courier parcels, warehouse inspection disputes, and multi-day delivery exceptions. Addressed within 48 hours.
Direct escalation to our legal directorate (grievance@wearsypher.com) pursuant to Indian E-Commerce Rules 2020. Acknowledged in 48 hours; resolved in 15 days.
5. Official Registered Office & Corporate Facility
WearSypher
Official Address: Mumbai, Maharashtra, India, 400101
Jurisdiction: Courts of Mumbai City, Maharashtra, India
WearSypher
Mumbai, Maharashtra, India, 400101