1. 7-Day Return Eligibility Window
WearSypher offers a seven (7) calendar day return window commencing from the exact timestamp of physical delivery confirmation as reported by our courier partner ("DELIVERED" status).
Once this 7-day period expires, our automated backend locks the order from new return requests. We strongly encourage trying on items immediately upon arrival to verify sizing and silhouette proportions.
2. Mandatory Product Conditions
Because our pieces utilize delicate heavyweight French Terry cotton, modular hardware, and custom-milled zippers, returned products must be in pristine, factory-mint condition:
- • Unworn, unwashed, unaltered products
- • All original architectural tags attached
- • Security zip-ties and hangtags intact
- • Enclosed in original branded dust bag
- • Free from perfume, cologne, deodorant marks, or smoke odors
- • Laundered, steamed, or worn items
- • Missing tags, hardware, or straps
- • Stains, fabric pulls, pet hair, or snagged seams
- • Products subjected to dry-cleaning chemicals
- • Returns initiated after the 7-day window
3. Non-Returnable Merchandise
For hygiene and exclusivity reasons, the following items are strictly non-returnable:
- Archival Final Sale Drops: Pieces explicitly marked as "Final Sale" or "Archival Liquidation" on the product page.
- Intimates & Base Layers: Socks, underwear, and face covers once their sealed packaging has been opened.
- Custom Altered Pieces: Items customized or altered upon special client request.
4. The Step-by-Step RMA Workflow
Our Return Merchandise Authorization (RMA) process is completely integrated with our backend:
Access Your Customer Portal
Log into your account at wearsypher.com/account/orders and select your delivered order.
Submit Return Request
Click "Request Return", select the specific item(s) and quantity to be returned, specify the reason (e.g. sizing adjustment, fit preference, defect), and submit.
RMA Authorization (RET-XXXXX)
Our backend instantly generates a unique tracking RMA identifier (e.g. RET-48192) and queues our logistics partner for pickup.
Reverse Pickup Coordination
A courier agent will arrive at your address within 24–48 hours to collect the securely packaged item.
5. Reverse Courier Logistics & Handover
WearSypher provides complimentary reverse pickup for all authorized returns across serviceable pin codes. Please ensure:
- The item is safely packed inside its original dust bag and outer protective carton or courier flyer.
- You hand the package to the designated courier rider and collect a physical or SMS pickup acknowledgment.
6. Warehouse Quality Grading & Inspection
Upon arrival at our Mumbai fulfillment center (Mumbai, Maharashtra, India, 400101), every returned piece undergoes inspection by our quality control specialists. We evaluate seam tensile strength, zipper operation, surface cleanliness, and tag integrity.
Inspections are concluded within 48 business hours of warehouse receipt, updating your RMA status from RECEIVED to COMPLETED or REJECTED.
7. Refund Methods & Disbursement SLAs
Once inspection passes and your return is marked COMPLETED, refunds are initiated immediately according to the original payment method:
| Payment Method | Disbursement Pathway | Typical Bank SLA |
|---|---|---|
| Razorpay Online (UPI / Card / NetBanking) | Automated reverse credit to original issuing source | 5 – 7 Business Days |
| Cash on Delivery (COD) | Direct NEFT/IMPS bank transfer or instant Store Credit | 24 – 48 Hours from bank details verification |
*Note: For Cash on Delivery (COD) refunds, our concierge team will dispatch a secure link to your verified order email requesting your Account Holder Name, Account Number, and IFSC code for direct electronic disbursement.
8. Rejected Returns & Reshipment
In the event that an item is returned in a damaged, laundered, or compromised state, the RMA will be designated as REJECTED.
Our team will email you photographic documentation detailing the inspection failure. The item will be returned to your shipping address, and a reverse-logistics freight recovery fee of ₹250 may be billed prior to re-dispatch.
WearSypher
Mumbai, Maharashtra, India, 400101